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Email and Webmail
I am not getting my email

If you have previously been receiving emails and now are not, here are a couple quick things to check on your own

  1. The most common problem for not getting emails is your mailbox being full. To check your mailbox you can login in to your accounts Control Panel (CPanel) and review your emailboxes.  To access CPanel open a web browser and type in your website address (ie: www.yourdomain.com) followed by /cpanel, like this: www.yourdomain.com/cpanel - except with your own domain.

    Once you have logged in, go to Email Accounts.  Review your emailboxes and the quota for each.  Typically a mailbox that is full will be highlighted in red.  Also look for mailboxes that are highlighted in yellow, these are close to their limit and should be dealt with as well.  Increasing is an option, however mailboxes over 250 MB do not perform well. For larger mailboxes contact us about our business mail solutions.

    If your mailbox is already full you will need to increase the quota just a little so you can enable your mailbox again. Click the Quota link and add increase the amount by a few megabytes.
  2. Your Internet connection might be down. Check your Internet connection by opening a new web broswer and going to www.yahoo.com or another other well known website.  If you are unable to load any website you may want to contact your Internt Service Provider to see if there is an outage in your area.
  3. Your hosting plan has expired. Please contact us for more details.
If none of the reasons above apply to your case, please contact us for further assistance.
 
My website is not sending email and my web forms do not work and I am getting 550 authentication errors

Problem

Your website is not sending emails properly from your contact page, web forms or web applications or you are getting bounced emails from your website.

Proper website and email hosting server compliance requires that your servers can not be used maliciously to send emails or spam and require proper authenticated users access only.  This measure helps reduce spam and fishing scams on the Internet.  For example, if your website is currently set to use phpmail() functions or sendmail functions (without "qualifiers") then any emails sent to addresses not on your domain will fail and not leave the server.

If you are a site or mail admin you may see postmaster emails with a similar error message:

550-You do not have sufficient privileges to send mail to this address.
550-Please authenticate and try again.

Solution

To resolve this problem, the ideal solution is to use an SMTP authentication method from your website.  This method will pass your username and password to your mail server along with the email to validate you are a permitted user to use this servers resources and send emails to the world.
 
I am not able to send email

Microsoft Outlook and Outlook Express

To change the outgoing mail port from 25 to 26:
  1. In Outlook, drop down the Tools menu
  2. Choose Accounts or Email Accounts
  3. View or change existing e-mail accounts should be marked
  4. Click Next
  5. Select the account and click Change
  6. Select More Settings
  7. In Outlook Express, drop down the Tools menu
  8. Choose Accounts
  9. Select the account and click Properties
  10. Click on the Advanced tab
  11. Change the outgoing mail from port 25 to port 26
  12. Make sure that the box that says This connections requires a secure connection(SSL) is NOT checked
  13. Click OK
  14. Restart Outlook

Mozilla 1.x

To change the outgoing mail port from 25 to 26:
  1. Launch the Mozilla mail client
  2. Drop down the Edit menu, and choose Mail and Newsgroup Account Settings
  3. Click Outgoing Server (SMTP)
  4. On the right hand side next to server name it should say Port: 25
  5. Change that number from 25 to 26
  6. Click OK
  7. Restart Mozilla

Netscape 7.x

To change the outgoing mail port from 25 to 26:
  1. Launch the Netscape mail client
  2. Drop down the Edit menu, and choose Mail and Newsgroup Account Settings
  3. Click Outgoing Server (SMTP)
  4. On the right hand side next to server name it should say Port: 25
  5. Change that number from 25 to 26
  6. Click OK
  7. Restart Netscape

Netscape 4.x

To change the outgoing mail port from 25 to 26:
  1. Launch Netscape
  2. Drop down the Edit menu, and choose Preferences
  3. Expand Mail and Newsgroups by click the + sign
  4. Click Mail Servers
  5. On the right side change the Outgoing Mail Server: from mail.yourdomain.com to mail.yourdomain.com:26
  6. Click OK
  7. Restart Netscape

Eudora for Windows

Eudora has chosen to hide the Port change option in verison 6.0 and up, makeing it more difficult to make this change. If you have purchased Eudora, we would suggest contacting them about makeing this option available by default again. To enable changeing ports:
  1. Navigate to your Eudora install directory.
  2. Look in the Eudora directory for the directory "extrastuff".
  3. In this directory is a file named "esoteric.epi". Drag (copy or move) this file into the main Eudora directory. There will now be options extra listed, including a Ports page.
To change the outgoing mail port from 25 to 26:
  1. Launch Eudora
  2. Drop down the Tools menu, and choose Options
  3. Click on Ports
  4. Change the port from 25 to 26
  5. Click OK
  6. Restart Eudora

Apple Mail for Mac

To change the outgoing mail port from 25 to 26:
  1. Launch Apple Mail
  2. Drop down the Mail menu, and choose Preferences
  3. Click on the Accounts tab, and then select the email account from the list on the left
  4. Pull down the Outgoing Mail Server (SMTP) menu and select Edit Server List
  5. Click on the mail server in the list to change and select the Advanced button
  6. Select Use custom port and enter 26 in the open field
  8. Click OK
  9. Restart Apple Mail

Eudora for Mac

As above, Eudora has hidden the ports option in version 6.0 and up. If you have purchased Eudora, we suggesting contacting them about this, as there is no reason to make this difficult. To change the outgoing mail port from 25 to 26:

  1. For version 6.0 and up, quit Eudora and look in the Eudora Application Folder for the folder "Extras". In this folder is a file "Esoteric Settings". Drag this file into the "Eudora Stuff" folder,
  2. Launch Eudora
  3. Drop down the Special menu, and choose Settings
  4. Click on Ports and Protocols
  5. Change the port from 25 to 26
  6. Click OK
  7. Restart Eudor

Entourage

To change the outgoing mail port from 25 to 26:
  1. Launch Entourage
  2. Drop down the Tools menu, and choose Accounts
  3. Click on Mail , and go to Properties
  4. Click Advanced Sending Options
  5. Make sure the box that says "This POP service requires a secure connection" is unchecked
  6. Check the box that says "Override default SMTP port:" and enter in port 25
  7. Click OK
  8. Restart Entourage
 
How do I access my email online through webmail?

 

Your webmail account can be accessed by visiting your website address with "webmail" appended to the end. For example, if your website was www.xyzcompany.com your webmail site would be www.xyzcompany.com/webmail - where "xyzcompany.com" would be your actual website address.

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When prompted enter your username and password

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Select one of the online webmail programs. Each work slightly different and you can try both to see which you like best. Horde has more options and SquirrelMail is more simple and quick to use.

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I forgot the password for my email account at work. How do I obtain a new one?
Problem

I forgot the password for my email account at work. How do I obtain a new one?
Read more...
 
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