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I am not getting my email |
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If you have previously been receiving emails and now are not, here are a couple quick things to check on your own
- The most common problem for not getting emails is your mailbox being full. To check your mailbox you can login in to your accounts Control Panel (CPanel) and review your emailboxes. To access CPanel open a web browser and type in your website address (ie: www.yourdomain.com) followed by /cpanel, like this: www.yourdomain.com/cpanel - except with your own domain.
Once you have logged in, go to Email Accounts. Review your emailboxes and the quota for each. Typically a mailbox that is full will be highlighted in red. Also look for mailboxes that are highlighted in yellow, these are close to their limit and should be dealt with as well. Increasing is an option, however mailboxes over 250 MB do not perform well. For larger mailboxes contact us about our business mail solutions.
If your mailbox is already full you will need to increase the quota just a little so you can enable your mailbox again. Click the Quota link and add increase the amount by a few megabytes.
- Your Internet connection might be down. Check your Internet connection by opening a new web broswer and going to www.yahoo.com or another other well known website. If you are unable to load any website you may want to contact your Internt Service Provider to see if there is an outage in your area.
- Your hosting plan has expired. Please contact us for more details.
If none of the reasons above apply to your case, please contact us for further assistance.
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