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General

We are regularly updating our FAQs (frequently asked questions) on our website to provide you with quick and easy support for the most common questions and answers or resolutions. You can either browse our FAQS or use the search filter to find FAQs with specific keywords related to your topic.

If you do not find an answer to you questions here please contact us 
Change the Sales Tax Rate in My VirtueMart or OS Commerce website

To change he tax rate for your ecommerce shopping cart, please follow the instructions below for the type of system you have.

VirtueMart Shopping Cart Instructions:
1) Login to your website admin
2) Go to your VirtueMart section (under components >> VirtueMart)
3) In the VirtueMart menu, click on the TAX heading, then on List Sales Tax link.
4) Click on your state tax and update the amount and save.

OS Commerce Shopping Cart Instructions:
1) Login to your website admin
2) Go to Locations / Taxes heading
3) Click on Tax Rates
4) Select your tax option, update and save.
 
Cpanel and Webmail Login Certificate Errors

Some customers have issues with getting SSL certificate warnings when trying to login and access their hosting plan Cpanel. The security error which you see is due to accessing a URL in which the name of the site does not exactly match the domain to which we had put on our SSL certificate. DON't WORRY. It is perfectly safe and you can still access your control panel or webmail.

The reason this error is being shown is due to the security certificate on the server being "self signed", which means it was created on the server rather than being purchased by a 3rd party vendor.  The security certificate is no less secure but the new browsers are giving erronious errors that are not providing proper information to users.  You would only need to be worried if you accept the certificate and then come back later and it warns you that the certificate has changed.

Depending on the security settings in your browser, this message can be triggered. This connection is still secure. The warning is just letting you know of the difference in the name.

Internet Explorer 6

In Internet Explorer 6, you will get a message pop up as a security alert asking you if you wish to trust the certifying authority. Under "Do You want to proceed?" hit the "Yes" button.

Internet Explorer 7

You may stop the error messages by permanently accepting the server certificate which will work fine until the cert is renewed which is done annually. In Internet Explorer, choose to continue to web site. Once logged in, right click on the page and choose Properties from the menu. Click on the Certificates button. Click on the Install certificate button. Follow the rest of the wizard.

Firefox 2

Next time when you receive the message, select the "Accept the certificate permanently" and you should not be alerted to this issue again.

Firefox 3

In Firefox 3, you may be warned with a security message box when trying to login to your cPanel account for your domain. In the message it will say something to the effect of:

server.lunarpages.com:2083 uses an invalid security certificate.
The certificate is not trusted because it is self signed.
(Error code: sec_error_untrusted_issuer)

To get rid of this error message, on the bottom of the screen you should see a button that says, "Add Exception...". Click that and another box should pop up. On that box, you should see the words "Add Security Exception".

Click on the "Get Certificate" button and then make sure the check mark box for "Permanently store this exception" is checked. On the bottom of the popup window click on Confirm Security Exception. Now it will ask you to confirm. A new box pops up telling you the information must be resent to try to login again - click the "Resend" button and you are done.

 
 
Adding PDF documents to your website

Adding a PDF document to your website without the Document Manager Plugin can be done using the following steps.

1) Login to your Joomla! Admin and go to the Media Manager

2) Browse to the folder you want to upload your PDF document

3) Click browse to locate the file on your desktop computer and select your PDF file

4) Click on the file in the Media Manager to get the link to this document, copy it to your clipboard

5) Go to your article through the Article Manager or Add New Content

6) Create a link by highlighting the text you want to make a link, then click the Insert Link button

7) Paste the link you copied form the Media Manager

8) Save your page and test.
 
Import your contacts from Google Gmail to Outlook
  1. Log on to your Google Gmail account.
  2. In the left column, click Contacts.
  3. On the right side of your screen, above the message count, click Export.
  4. Click Outlook CSV (for import into Outlook clients).
  5. Click Export Contacts.
  6. When prompted to download the export file, click Save.
  7. Choose a location on your computer to temporarily save the file. The default file name is gmail-to-outlook.csv.
    Note:     You can delete this file after your contacts are imported into Outlook.
  8. Click Save.
  9. In Outlook, on the File menu, click Import and Export.
  10. Click Import from another program or file, and then click Next.
  11. Click Comma Separated Values (DOS), and then click Next.
  12. In the Import a File box, browse to find the file you downloaded in step 8, and then double-click the file.
  13. Click one of the following:
    • Replace duplicates with items imported
    • Allow duplicates to be created
    • Do not import duplicate items
  14. Click Next.
  15. In the folder list, click the Contacts folder where you want the imported contact information to go, and then click Next.
  16. To add or remove fields to determine the way the contact information is saved in the new imported file, click Map Custom Fields.

    Note The Map Custom Fields button in the Import a File dialog box might not be available when you try to import data from another program or file. In the The following actions will be performed box, select the Import check box, and then the Map Custom Fields button is available.  Additional help on mapping custom fields can be found below

    1. In the From box, drag the field that you want to convert onto the Outlook field that is listed in the To box.

      Note The Name field doesn't appear in the To box because Outlook reserves the first row of a named range or field names. If the range that you import does not contain field names, the first row of data will be interpreted as field names and will not be imported as data. To make sure that all of the data in the named range is imported, use the first row for field names.

      • To see additional records in the From box, click Previous or Next.
      • To remove all mapping, click Clear Map.
      • To reset the original mapping, click Default Map.
    2. To display additional fields in the To box, click the plus sign (+) next to the field. For example, to display the Business Street and Business City fields, click the plus sign (+) next to Business Address.
  17. Click Finish.

Mapping Custom Fields

  1. In the From box, drag the field that you want to convert onto the Outlook field that is listed in the To box.

    Note: The Name field doesn't appear in the To box because Outlook reserves the first row of a named range or field names. If the range that you import does not contain field names, the first row of data will be interpreted as field names and will not be imported as data. To make sure that all of the data in the named range is imported, use the first row for field names.

    • To see additional records in the From box, click Previous or Next.
    • To remove all mapping, click Clear Map.
    • To reset the original mapping, click Default Map.
  2. To display additional fields in the To box, click the plus sign (+) next to the field. For example, to display the Business Street and Business City fields, click the plus sign (+) next to Business Address.
 
How do I log in to edit my site?

Your content management interface can be accessed by visiting your website address with "administrator" appended to the end. For example, if your website was www.xyzcompany.com your webmail site would be www.xyzcompany.com/administrator - where "xyzcompany.com" would be your actual website address.

login_admin.gif

 

 

 

  When prompted enter your username and password.

admin_login_box.jpg

 
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